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Accelerate Quota Completes

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What’s New in CfMC Release 8.7.1

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Increase Interviewer Productivity

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Experience Smart Dialing

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Take Dialing to the Next Level with Call Blending and IVR

Online & On-Device
Phone & IVR

Confessions of a Stressed-Out Predictive Dialer

If predictive dialers could express their true feelings (instead of letting IVR do all of the talking for them), they’d probably want to discuss their demanding role and the unrelenting need to meet high expectations 24x7. So, for the next few minutes, let’s go inside the mind of Sam, a predictive dialer, who wants to share some of his deepest concerns and how you can help. Here’s what he might tell you:

MRA Webinar 20Aug2014: CFMC on Cell Phone Callbacks & Mixed-Mode Studies

CFMC will present a seminar, Designing Field Operations to Handle Growth in Cell Phone Call Backs & Mixed-Mode Studies, at 1 p.m. ET on August 20th, 2014. The one-hour course, which is free to all MRA members and $65 for non-members, will discuss how to complete studies faster and achieve higher response rates with inbound call conversions.

CFMC Technology Leveraged in Cancer Epidemiology Study

Duke University is conducting a study with eight other research institutions across the country to learn more about the cause and prognosis of ovarian cancer in African American women. This research, the African American Cancer Epidemiology Study (AACES), involves conducting telephone interviews with 2,000 African American women in 10 geographic regions. The interviewers use computer-aided telephone integration (CATI) technology from CFMC and enter responses in CFMC’s Survent survey platform.

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