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Accelerate Quota Completes

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Qualtrics and CFMC Team to Offer Best-of-Breed Call Center Technology

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Increase Interviewer Productivity

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Experience Smart Dialing

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Take Dialing to the Next Level with Call Blending and IVR

Online & On-Device
Phone & IVR


What’s So Special About Multi-Mode Data Collection?

Here’s where multi-mode research fits in. People have opinions to share and they want a choice in how they communicate them. While some people prefer to respond online, others are only available by phone. And the people you reach by phone also have certain preferences.

Taking Innovations of SMART Research Operations to the Next Level

We’re very excited about our newest release of phone survey innovations, v8.8, that enhance the capabilities of our Survox™ solution and Survent® survey management platform. It builds upon the features we introduced earlier this year to enable highly flexible survey management operations to field studies across a mix of modes (IVR, phone, and online).

Is Democracy Being Served?

On December 12,we had the opportunity to discuss the economic and social impact of TCPA cell phone dialing rules at the PAPOR Annual Conference in San Francisco. Here’s a recap of what was covered. Dialing cell phones from RDD or purchased lists is an expensive, time-consuming activity as a result of TCPA regulations put in place 23 years ago.

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