CfMC will present a seminar, Designing Field Operations to Handle Growth in Cell Phone Call Backs & Mixed-Mode Studies, at 1 p.m. ET on August 20th, 2014. The one-hour course, which is free to all MRA members and $65 for non-members, will discuss how to complete studies faster and achieve higher response rates with inbound call conversions.
Duke University is conducting a study with eight other research institutions across the country to learn more about the cause and prognosis of ovarian cancer in African American women. This research, the African American Cancer Epidemiology Study (AACES), involves conducting telephone interviews with 2,000 African American women in 10 geographic regions. The interviewers use computer-aided telephone integration (CATI) technology from CfMC and enter responses in CfMC’s Survent survey platform.
With Release 8.7.1, CfMC adds call blending of inbound and outbound calls plus advanced dialer and DNC list controls. Automated workflows integrate IVR into both call center operations and survey design. Don’t miss the opportunity to convert those callbacks or streamline your operations.