Duke University is conducting a study with eight other research institutions across the country to learn more about the cause and prognosis of ovarian cancer in African American women. This research, the African American Cancer Epidemiology Study (AACES), involves conducting telephone interviews with 2,000 African American women in 10 geographic regions. The interviewers use computer-aided telephone integration (CATI) technology from CfMC and enter responses in CfMC’s Survent survey platform.
With Release 8.7.1, CfMC adds call blending of inbound and outbound calls plus advanced dialer and DNC list controls. Automated workflows integrate IVR into both call center operations and survey design. Don’t miss the opportunity to convert those callbacks or streamline your operations.
In some ways, multi-mode sampling for marketing research is like baseball – without all the popcorn, peanuts, and hot dogs. Here’s why. Let’s assume it’s late in the game and the pressure is on to score runs. As the deadline approaches to collect data and provide a report, you’ve got to bring in your heavy hitters, AKA on-phone surveys