If predictive dialers could express their true feelings (instead of letting IVR do all of the talking for them), they’d probably want to discuss their demanding role and the unrelenting need to meet high expectations 24×7. So, for the next few minutes, let’s go inside the mind of Sam, a predictive dialer, who wants to share some of his deepest concerns and how you can help. Here’s what he might tell you:
It’s so stressful being the only predictive dialer in charge of more than 100 interviewer seats. My workload continues to grow and I am asked to find new ways to be more efficient just to keep up. Those TCPA guidelines for cell phones certainly make my head spin. And all I hear from my supervisor, day in and day out, is “We gotta’ meet quota. Hurry up!”
I know that my boss made a major investment when the company purchased me but I’m a little worried that they might get rid of me now that I’m fully written off. They’re used to me, but I struggle keeping up with today’s demands that require more efficient technology. I really need some help, especially at my age. I don’t want to retire yet — just get me some help.
Survox to the Rescue
That’s why I’m pleading with you to have the Survox™ Dialer join our team. Have you heard about her? She’s one busy and very capable dialer. She can even handle up to 400 interviewer seats. On-premise or off, her service scales up and down with ease without any big fees.
Survox sure stands out in a crowd, with alluring features like inbound/outbound call blending to make sure we don’t miss those highly valued callbacks from cell phones. And when it comes to IVR
– well, she does it all. She uses IVR to screen and field calls and conduct surveys. I’ve heard that the interviewers really like her because now they spend more time with respondents and less time waiting to be connected. She can even identify inbound callers and forward the respondent’s information to the interviewers. I wish I could do that.
Did I also tell you that she comes from a great family, who all pitch in to help? That’s right. When you use Survox you can enjoy the multi-mode sample management capabilities of the Survent® survey management platform. Uh huh….She gets her smarts from Survent which make her quota savvy so you don’t have to make calls that you don’t need.
Regulations haven’t killed us yet…we just need to work harder and smarter to stay competitive AND compliant. Make all of us happy and have Survox join us. I could really use the help. And some company.