Reach New Heights in Data Collection at the Survox Summit
October 8-9, 2015 | Philadelphia, PA
Join us at the Survox® Summit in Philadelphia’s Historic District with an exciting line up of activities and sessions. You’ll learn best practices for optimized call center operations and discuss important issues and trends in data collection. PRC credits will be available.
Guest speakers will discuss “The Future of Phone Research,” and “TCPA Regulations & How to Avoid Litigation.” Agenda
Registration begins in July. Rates range from $225 to $299 per person, depending on the number of attendees from your organization. Early registration ends August 7.Our host hotel, Wyndham, has discounted rooms available from $189 a night. Make your room reservations now before they’re gone!
IVR the New Phone?
Do you want to experience the benefits of phone research at a much lower cost?
Want to give your respondents more choices in how to engage?
Need an automated way to collect post-transaction or interview feedback?
If so, it’s time to think outside the mode – whether you are a marketing organization looking to more fully capture and record the voice of the customer or a call center focused on becoming more efficient. It’s time to consider Survox® IVR.
It’s easy to get started with Survox IVR. The Customer Success team offers IVR training to enable your team or will program and manage IVR as a service to help you get started. Either way, you can achieve the benefits of phone research at a much lower cost.
When to Use IVR
IVR is an excellent approach for calls that don’t require live interviewers. This may include:
- Fielding inbound calls and performing CTI transfers from live call center agents
- Placing outbound calls for brief interviews
- Collecting customer feedback – Have a URL and an 800 number on store receipt and other invitations to connect.
New White Papers and Articles
Recent compelling white papers, articles, and other materials, featuring best practices in multi-mode data collection, the value of IVR, and more.
Unlock Your Research Design
- MRA’s Alert! article
- White Paper: Choose the Data Collection Approach that Best Fits the Research (pdf)
Multi-Mode Best Practices
- Reach for Less – Combine Modes to Meet Quota and Budget, MRA publication
- With Multi-Modal Surveys, One Survey Can Fit All, MRA publication
- Got Phone? Insanity or Competitive Advantage? (pdf) : Our recent presentation at the MRA Insights & Strategies Conference)
- Phone and IVR-based Data Collection White Paper (pdf)
In This Issue
Reach New Heights at the Survox Summit
- Agenda Notes
- Call for Speakers
Tech Tips — Next One June 26
IVR the New Phone?
New White Papers
- Multi-Mode Use Cases
- Call Center Optimization
Survox and Industry News
Social Media Update
2015 Survox Summit Sponsors
Survox & Industry News
This Friday, June 26
Tech Tips Webinar: Implementing Innovative Surveys
2015 PAPOR Mini Conference
Facebook | Menlo Park CA
also via Webinar
Our CEO will offer a recap of her AAPOR 2015 panel on Polling Accuracy
What’s the Matter with Polling?
June 20 New York TimesEditorial
CASRO/MRA Urge FCC to Modernize
the TCPA Regulations for Calling Cell Phones
MRA ISC 2015 presentation
now available for download
“Phone – Insanity or Competitive Advantage?”
8/21: Markets & Quotas
9/18: Problem Recovery Strategies