CfMC news
the latest news about CfMC research software and services
For release June 19, 2007
CfMC employee Denise D'Andrea receives the 2007 MRA Chapter Service Award
CfMC is pleased to announce that Denise D'Andrea, from our New York office, has been awarded the Chapter Service Award for superior volunteer service for her work as treasurer with Marketing Research Association's (MRA) Greater New York chapter.
Jacki Spear, president of the Greater New York Chapter notes, "Denise has gone above and beyond fulfilling her duties as she has helped our chapter recover from several issues. As the MRA’s largest chapter in terms of members and Chapter revenue, Denise worked tirelessly establishing precise record keeping practices and spent countless hours creating a system that will keep our chapter's finances in order for years to come."
"She also took on the role of event registration coordinator and implemented strategies that allow the chapter to better accommodate its members through offering additional payment options. As the chapter's events have grown (quite large) her efforts have resulted in greater attendance and an expedited check-in process. The Board of Directors and chapter as a whole thank her for her time and dedication."
About Denise D'Andrea
Denise joined CfMC in May of 1995 after completing a B.A. degree at Marist College, with a major in Communications and Public Relations. During her studies at Marist, she worked at the Marist Institute for Public Opinion as a telephone interviewer, call center supervisor, and a research assistant. In 1995, Denise was awarded the 1995 Marist Institute for Public Opinion Excellence Award.
continued
Joining CfMC in 1995, she assumed a multi-faceted role, working in our Service Bureau handling overflow projects for clients, answering support calls coming from Europe, Eastern states, and mid-Western states clients, and training assignments for new clients.
CfMC president Richard Rands notes, "Before long, we recognized that clients who needed support help would bypass our hotline support number and call Denise directly. And clients who needed training would ask for Denise to be the preferred trainer.
Over the dozen years Denise has worked at CfMC, she has continued to excel at all of her assignments. She developed a user-friendly Training Manual to fill in a gap in our technical reference manuals. She became a talented troubleshooter for clients with extremely difficult call center environments, and earned the respect of everyone she works around. Denise’s broad skills have made her a favorite go-to person for technical support in sales situations.
Rands continued, "Her wonderful way of explaining complex technical issues, as well as her exceptionally positive attitude, make her highly effective to help in sales presentations."
In addition to her many responsibilities as the customer services expert on the East Coast, Denise has now been given the assignment as Product Manager for the webSuper product, CfMC’s new online call-center supervisor’s module. Her thorough understanding of a supervisor’s responsibilities combined with her enthusiasm for getting things right the first time, make her the logical choice to coordinate the development of a tool that will meet the needs of call center and on-line survey management. She has been successful in bringing to market the first version of the product in a very quick time frame.
Knowing how Denise assumes complete responsibility for all of her assignments and handles them with outstanding professionalism and maturity, we are not surprised that Denise has been selected to win the Greater New York Chapter Service Award.
Her work in the marketing research community reflects the attitude, dedication, and performance exhibited by many of her CfMC co-workers.
Congratulations to Denise on this accomplishment!
