It’s a WebCATI® World
WebCATI is the technology industrious telephone researchers rely on to centralize interviewing operations across the world and across town to maximum efficiency.
Scalable CATI Operations
WebCATI® solutions, powered by Survent software, come equipped with the ability to add or decrease stations as needed. Add the Celeus dialer and CfMC solutions can significantly decrease the investment and time required to adapt to opportunities.
WebCATI technology enables the most creative survey research in the industry and gives you maximum control throughout your project – from building sample, through fielding, and all the way to analysis and reporting.
Your CATI operations can now be driven from anywhere
Compose | Manage | Share Reporting & Tasks
CATI Features
- Integrated Dialer: webCATI reaches new heights of efficiency with the bundled
Celeus Predictive Dialer - Up to 10 million sample records
- Up to 1 million questions per survey
- Browser and terminal modes available
- Navigator included: Manage CATI stations and sample, report on your operations with our easy to use interface
- Eliminate expensive overhead. Manage interviewers working remotely as if they were in your call-center
- Multi-modal capabilities with one robust and versatile backbone. WebSurvent and webCATI share the same data file and use the same scripting language.
Celeus Predictive/Power Dialer Features
More Celeus Dialer information
- IVR: create/record, broadcast and “unattended”
- Audio & visual monitoring: simultaneous audio and visual monitoring of an interviewer by on-site personnel or remote clients
- Dialing reports: interviewer productivity, phone, and sample reports
- Dialer dashboard: monitor interviewers and connection rates through the CfMC Dashboard across all loaded studies, projects or campaigns
- Sound playback: play a pre-recorded snippet in interviews
- Audio recording: two simultaneous recording modes – whole interview and/or responses to specific questions
- Answering machine detection
- Multiple CfMC study servers
- Hosted plans
- Linked data to other data collection packages
- Non-stop support!
Sample Management
Survent gives you full sample control while studies are live.
While a study is live supervisors may:
- add numbers
- change quotas
- move numbers from any calling stack and into another stack
- assign numbers to a special interviewer type
- retire numbers
- “remake” numbers as if calling them for the first time
- prioritize – pick any set of numbers to call “right now”
While a study is live, the study server will automatically retire sample records when a quota group is full.
Survent (CATI) sample control capabilities
- 24 time zones
- up to 960 markets (grouped calling areas)
- replicate – grouping and treating segments differently based on
pre-determined rules - call metrics – start-time, time-on-call, and total time on all calls
- do not call list – include and control for numbers on a DNC in real time
- manage sample assignments by hour to improve hit rates in each time zone – we even maintain a time zone file for your use
- elaborate dialing algorithms can be used
- interviewers can be assigned special abilities for refusal conversion or foreign language surveys
- interviewers can OWN records such that only they can work on them
- duplicate records can be allowed or disallowed for up to three control fields, e.g.. phone #, business name, last name
- easily pass data to and from sample sets
