Scalable Predictive Dialing
We deliver centralized and integrated webCATI® and predictive dialing solutions. How about 200 webCATI interviewers (in 2 call centers) powered by a Celeus predictive dialer over SIP (VOIP) technology; and all on a single piece of hardware?
And what if it was all hosted?
The Celeus Predictive Dialer brings new efficiencies to CATI operations by centralizing remote call centers and enabling SIP technology and soft phone telephony.
You can also do things like IVR (inbound/outbound) and dual-stream recording.
At 200 seats with a 3:1 dialing ratio Celeus + CfMC CATI Solutions, we deliver efficiency.
Dialer Dashboard
The Celeus Dialer dashboard reports are used by supervisors and CATI administrators to obtain real-time information about the current status and state of campaigns/studies and agents/inteviewers that are utilizing the dialer.
Celeus Predictive/Power Dialer Features
- Data Set: All responses reside in one data file
- Capacity: Up to 200 interviewers per appliance
- Integrated Solution: One appliance can be used for dialing, IVR, data collection, etc.
- IVR Features: Modes currently available include create/record, broadcast and unattended.
- Audio & Visual Monitoring: Simultaneous audio and visual monitoring of an interviewer by on-site personnel or remote clients
- Dialing Reports: Interviewer productivity, phone, and sample reports
- Dialer Dashboard: Monitor interviewers and connection rates through the CfMC Dashboard across all loaded studies, projects or campaigns
- Sound Playback: Playback a pre-recorded snippet or play previously recorded response in the interview.
- Audio Recording: Two simultaneous recording modes – whole interview and/or simultaneously record responses to specific questions
- Other features include: Answering machine detection, multiple CfMC study servers
- Hosted dialing plans available
Record, Monitor, and Control your Calls
Adding the Celeus power and predictive dialer to your operation enables monitoring, interview playback and greater efficiency. The Celeus Dialer sound-related feature set includes:
- Dual-stream recording – record the entire interview and record portions of interviews simultaneously (start/stop)
- Actively monitor – audibly monitor interviews, locally or remotely, in progress
- Incorporate sound in interviews – play recordings for respondents starting, stopping, and navigating the sound file with the keys on your phone.
- Ensure accurate verbatim capture – review recorded interviews for keywords, emotion, intensity of response
- Include audio in reporting – share recorded interviews with clients
Custom Celeus Solutions
The CfMC Celeus Team will analyze your current operations provide recommendations on the most efficient use of resources in your call center. Once ready, the team will configure, install and test your Celeus dialer and sound system to your for optimal predictive dialing performance.
