record, monitor, and control your calls

Data collected with CATI studies only tells part of the story. Adding the Celeus power and predictive dialer to your operation enables monitoring, efficiency, interview playback and more.

power and predictive dialers

The use of power and predictive dialers brings new efficiency to your Survent interviewing operations - and with CfMC's Celeus Dialer, you have the following features.

• power and predictive dialing
• terminal or web based audio and visual monitoring
• dual stream sound record with playback features
• dashboard reports
• optional answering machine detection
• backup server plan

why install a dialer?

The addition of a dialer into your interviewing operations translates into a more efficient dialing operation by freeing agents from listening to unanswered or unsuccessful calls.

Predictive dialers increase efficiency by "predicting" the availability of respondents and interviewers using a variety of algorithms. Predictive dialers adjust the calling process to the number of available agents while monitoring the availability of the sample you are trying to reach.

Predictive dialers monitor answers to the calls it places and detects how the calls it makes are answered. It discards unanswered calls, engaged numbers, disconnected lines, answers from fax machines, answering machines and similar automated services, and only connects calls answered by people to available agents

 

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recording and monitoring with the Celeus Dialer

The Celeus Dialer gives you the power to do the following sound functions:

• Dual-stream recording - record the entire interview and record portions of interviews simultaneously (start/stop)
• actively monitor - audibly monitor interviews, locally or remotely, in progress
• incorporate sound in interviews - play recordings (like commercials or music) for respondents starting, stopping, and navigating the sound file with the keys on your phone.
• ensure accurate verbatim capture - review recorded interviews for keywords, emotion, intensity of response
• include audio in reporting - share recorded interviews with clients

about sound files

Interviews are recorded in a configurable .wav format on the hardware provided. Please inquire system highlights

CfMC will build and help you install and test your Celeus dialer and sound system to your specifications and configurations.

For more information you can download a data sheet or contact us.