sound and dialers
record, monitor, and control your calls
Data collected with CATI studies only tells part of the story. Adding soundSurvent or power and predictive dialers to your operation enables monitoring, efficiency, interview playback and more.
power and predictive dialers
The use of power and predictive dialers brings new efficiency to your Survent interviewing operations - and with CfMC, you have options.
CfMC interfaces with several industry-standard dialers, such as:
why install a dialer?
The addition of a dialer into your interviewing operations translates into a more efficient dialing operation by freeing agents from listening to unanswered or unsuccessful calls.
Predictive dialers increase efficiency by "predicting" the availability of respondents and interviewers using a variety of algorithms. Predictive dialers adjust the calling process to the number of available agents while monitoring the availability of the sample you are trying to reach.
Predictive dialers monitor answers to the calls it places and detects how the calls it makes are answered. It discards unanswered calls, engaged numbers, disconnected lines, answers from fax machines, answering machines and similar automated services, and only connects calls answered by people to waiting sales representatives.
soundSurvent™
recording and monitoring with or without dialers
CATI interviewing operations without dialers can record and monitor with soundSurvent, a standalone CfMC sound application.
Incorporating a soundSurvent system allows you to:
- actively monitor - audibly monitor interviews, locally or remotely, in progress
- incorporate sound in interviews - play recordings (like commercials or music) for respondents starting, stopping, and navigating the sound file with the keys on your phone.
- ensure accurate verbatim capture - review recorded interviews for keywords, emotion, intensity of response
- include audio in reporting - share recorded interviews with clients
- incorporate with dialers to improve project efficiency
about soundSurvent files
Interviews are recorded in a compressed format (.rht or Rhetorex) and are smaller than .wav files, meaning they take less space and are easier to transfer to other systems and share with others. The Rhetorex files can be easily converted to other formats.
soundSurvent system requirements
CfMC will build and help you install and test your soundSurvent system.
The soundSurvent system requires a separate PC to house sound boards which are available in configurations of 24.
Only Survent and a Linux server are required to run soundSurvent.
