CATI and CAPI services

programming and hosting

Researchers conducting computer-assisted interviewing via phone or mobile devices utilize the Service Bureau's talented staff for programming and hosting assistance.

CfMC's Service Bureau programming, testing and management expertise is unprecedented in the survey research industry. Our expert programming staff is regularly commended for their professionalism, insightfullness, thoroughness and speed.

Each Service Bureau staff member is an experienced research manager and a power-user of CfMC software. On average, project managers have over 14 years of experience programming and managing projects for leading research providers.

Add to this experience their close orientation to CfMC's software developers and you get a cutting-edge data collection services group.

who uses us for CATI and CAPI?

Whether you're a CfMC lease client requiring overflow capacity or complex programming capabilities or a consultant in need of project management from start to finish, our Service Bureau staff is here to help you be successful.

CATI/CAPI project overview

For computer-assisted telephone or personal interviews, a typical project will begin after our project manager receives your final questionnaire. Using CfMC Survent our project manager will deliver you a professional CATI (Computer Assisted Telephone Interview), webCATI, or CAPI (Computer Assisted Personal Interview) survey.

After data collection has been completed through the telephone, the Web, or personal interview, our Project Manager can easily integrate CfMC's tabulation package, Mentor with Survent, providing you with complete cross tabulations of your data.