Support Really Matters
CfMC stands by our clients and behind our software.
Whether hosting your first conjoint Web survey or installing a new predictive dialer, our experienced and accessible support staff will be there for you every step of the way.
Nonstop support is included with each product leased and each service provided.
Your CfMC Support Staff
CfMC retains the best spec writers and operations troubleshooters in the industry with an average of 15 years CfMC experience – and they are all working for you. These dedicated individuals are the reason why clients tell us that CfMC is the home of Nonstop Support™.
Contact us for support: 1-866- 588-2362 (LUV CfMC)
Online documentation
CfMC provides online documentation to all licensed CfMC users
Online documentation is available for:
- Navigator (available to all users, upon request)
- webSurvent
- webCATI
- Survent
- Mentor (available to all users)
The best way to contact support staff about your issue is via our contact form. Please provide as much information as possible about the issue you are experiencing. One of the senior support members will respond promptly. In most cases requests will be responded to within two-hours, but our average response time is substantially less.
Please include:
- A complete description of your problem
- CfMC software version and compile number
- Information about your system
The sharing of support requests allows the support team to discuss your issue internally prior to responding with possible solutions. You may also simply email the support team.
We recommend that you use e-mail support requests for non-urgent issues. For more urgent matters, please contact us via the Nonstop Support Hotline.
For software support, call our toll free number: 1-866- 588-2362 (LUV CfMC). Support staff members are available by phone and email from 01:00 PST to 17:00 PST (09:00 GMT to 01:00 GMT the next morning).
Support Hotline When you have an urgent support need after standard business hours, call us on the hotline at 415-777-2922. If your call is not immediately answered, please leave a detailed message for the next available technician.
