support requests
CfMC Support is available via Hotline or e-mail between 9am GMT and 5pm Pacific. Support is based in our San Francisco headquarters and has staff in London and New York City.
In most cases requests will be responded to within two-hours, but our average response time is substantially less.
Solutions may take longer depending on the complexity of the issue you face.
You may also visit the following support tools:
- our quick access support page for programmers needing specific documents
- the CfMC software download request form (password required)
nonstop support hotline 415-777-2922
When you have an urgent support need, call us on the hotline at 415-777-2922.
The Nonstop Support Hotline will likely be answered immediately, but if you receive a recording, please leave us a voice mail, clearly stating your support issue. Once a message is received, our phone system pages available support staff about your need. All support calls made during normal business hours will be returned within two hours.
Looking for a specific support person? Call our headquarters’ toll free number 1-866- 588-2362 (LUV CfMC). If you are unsure of that person’s schedule, it’s best to contact us via the Nonstop Support Hotline.
other nonstop support numbers:
San Francisco (415) 777-0470
London + 44 (0)20 7837 5214
New York City (212) 777-7230
e-mailing support
The best way to contact support staff about your issue is via the support form. Once submitted, the information you provide on your need is sent to the entire support team. One of the senior support members will respond promptly.
The sharing of support requests allows the support team to discuss your issue internally prior to responding with possible solutions. You may also simply email the support team.
We recommend that you use e-mail support requests for nonurgent issues. For more urgent matters, please contact us via the Nonstop Support Hotline.
guidelines for submitting e-mail requests
after hours support instructions:
Calls to the Nonstop Support Hotline that have been designated as "urgent" the system will page members of the support team during after-hour times. Be sure to use option 4 at the prompts and leave your voice mail in the “urgent” support voice mail box.
Urgent messages received after 12:00am Eastern time will be returned at the start of the next business day. CfMC does not guarantee prompt return of such calls, but in most cases the call are returned within two hours. Please only use this service in situations that you consider emergencies (i.e. a system down with interviewers waiting).
